Personal Account FAQ

Answers to common questions about Personal Accounts, including roles, access, and lifecycle management.

General

What is a Personal Account?

A Personal Account is a human user account in Qualytics. Every person who logs into the platform has a Personal Account with an assigned role that determines their level of access.

What is the difference between a Personal Account and a Service User?

Personal Accounts represent real users who interact with the Qualytics web interface. Service Users are synthetic users designed for automation, pipelines, and integrations — they cannot log in and are managed exclusively by Administrators.

Who can manage Personal Accounts?

Only users with the Administrator role can manage other users' Personal Accounts (edit roles, assign teams, deactivate, or reactivate). Individual users cannot modify their own role or team assignments.

Roles & Access

What roles are available?

Qualytics has three user roles: Admin, Manager, and Member. Each role has different platform-level permissions. See How It Works for detailed role permissions.

Can a user have multiple roles?

No. Each user is assigned exactly one role. The role determines platform-level permissions, while team membership determines datastore-level access.

What happens if I need access to a specific datastore?

Ask your Administrator to add you to a team that has access to the datastore. Permissions are assigned at the team level, not directly to individual users.

Lifecycle

What happens when a user is deactivated?

The user can no longer log in or access the platform. Their account information is retained and can be reactivated by an Administrator at any time.

Can I reactivate a deactivated user?

Yes. Administrators can reactivate deactivated users through the Reactivate action. The user's role and team assignments are preserved.

How do I automate user provisioning?

Use Directory Sync to automatically synchronize users and groups between your identity provider and Qualytics using SCIM.