Jira Introduction
The Jira integration enables data quality teams to create and link Jira issues directly from data anomalies detected in Qualytics. This streamlines the issue resolution workflow by eliminating the need to manually create tickets in Jira and then reference them back in Qualytics.
Key Benefits
- Create Issues Directly: Create Jira issues directly from Qualytics anomalies without leaving the platform
- Automatic Linking: Automatic linking between anomalies and tickets for complete traceability
- Cross-Reference Linking: Each Jira issue contains a hyperlink back to its source anomaly in Qualytics
- Status Synchronization: Anomaly status changes (acknowledge, archive) are posted to Jira, and issue status and summary are read back onto the anomaly's ticket card
- Comment Syncing: Comments travel both ways: pushed from Qualytics onto the issue naming their author, and mirrored from the issue onto the anomaly's timeline, with edits and deletions following along
Integration Type
The integration syncs two ways by default. Qualytics posts comments and status notes to linked issues, and reads issue status, summary and comments back onto the anomaly. With Anomaly status sync turned on, statuses move together through a mapping you configure. The integration, or any single linked issue, can also be set to Read only so nothing is written to Jira. See Read only and two-way sync.
Permissions
Users with the Manager or Admin role can configure the Jira integration in Qualytics. See Permissions for details.
Deep Dive
Understand how the Jira integration works internally: data flow, behavior, and field mapping.
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How It Works
Data flow direction, what gets synced, field mapping, and key operations.
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Sync Behavior
What happens on each operation: creating and linking issues, the two sync modes, and comments in both directions.
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Requirements
The Jira instance, the account Qualytics authenticates as, and what it must be allowed to do.
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Best Practices
Reading the Tickets panel, and the choices that keep issues and anomalies in step.
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Permissions
Roles required to configure and use the Jira integration.
How-tos
Set up the integration. Opening, linking, and unlinking tickets happens on the anomaly, so those steps live under Anomalies.
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Jira Configuration
Generate an API token and gather the values needed for Qualytics.
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Add Jira Connection
Connect the Jira integration in Qualytics.
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Edit Jira Connection
Update the instance URL, credentials, allowed projects, or sync settings.
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Disconnect Jira
Remove the Jira integration, and with it every anomaly-ticket link.
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Register the Jira Webhook
Register the Qualytics webhook in Jira so ticket changes arrive within seconds.
Reference
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Troubleshooting
Symptoms, causes, and resolutions for freshness, status sync, comments, and setup.
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API
The ticketing and anomaly ticket link endpoints, with sample requests.
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FAQ
Common issues with authentication, permissions, project access, ticket creation, and sync behavior.