Reactivate a Service User

Use the Reactivate action to restore a previously deactivated Service User. This is useful if a Service User was deactivated by mistake or if an integration needs to be re-enabled.

Permissions

Only users with the Admin role can reactivate Service Users. See the Permissions page for details.

Before You Reactivate

Warning

Reactivating a Service User restores the account but does not automatically restore its previously revoked tokens. You can either:

• Restore individual tokens to reactivate them, or
• Generate new tokens for the account.

Steps

Step 1: Enable the Show Deactivated filter to display deactivated Service Users in the users list.

Step 2: Click the vertical ellipsis next to the deactivated Service User you want to restore.

Step 3: Click Restore from the dropdown menu.

Step 4: A success notification confirms the Service User has been restored. The account reappears in the active users list.

Tip

After reactivating a Service User, review its role and team membership to ensure they still match the intended use case. Update them if necessary using the Edit action.