Resume a Chat
You can return to a previous chat and carry on from where you left off. The full message history is preserved.
Chats held inside a check or template dialog
A chat you have with the assistant inside a quality check or check template dialog belongs to that item once the item is saved, and from then on it is not listed here. You resume it by reopening that item's dialog, where it comes back on its own. A chat you start while creating a check or template is an ordinary chat until you save, so until then it does appear in this list. See Conversations Inside the Check and Template Dialogs.
Steps
Step 1: Click AgentQ in the left sidebar. The Chats tab lists your active chats under TODAY, YESTERDAY, PREVIOUS 7 DAYS, and OLDER, newest first.
Step 2: Find the chat you want. In a long history, use Search Chats to filter by title or message content.
Step 3: Click the chat. The full message history loads and you can carry on by typing in the input field at the bottom.
Step 1: Click the round AgentQ button in the bottom-right corner of any page, or press Q.
Step 2: Click Chat history in the floating chat header. A list of your recent chats drops down, each with the time it was last used. It holds active chats only, with no search and no row menu, so use the full page to reach an archived one.
Step 3: Click the chat you want. The full message history loads and you can carry on from where you left off.