Unlink a Jira Ticket
Remove the link between an anomaly in Qualytics and a Jira issue. This only removes the association in Qualytics. The Jira issue itself is not deleted or modified.
Permissions
Unlinking a ticket needs the Manager role and the Author team permission on the anomaly's datastore. An Admin can unlink regardless of team membership. Without the team permission the button is not shown. See the Permissions page for details.
What Unlinking Changes
Only the link record in Qualytics is deleted. The issue keeps everything Qualytics ever wrote to it, including the anomaly details added to its description and the comments posted from earlier acknowledges, archives, and comments, because those are part of the issue's own history.
From that moment the issue stops receiving anything: no further comments, and no status changes even with Anomaly status sync on. The anomaly keeps its own status, and any other issues still linked to it carry on as before. The unlink is recorded on the anomaly's timeline as unlinked ticket, naming the issue and the user who did it.
Steps
Step 1: Open the anomaly and scroll to the Tickets section.
Step 2: Find the card of the issue you want to unlink and click Unlink ticket in its corner.
Step 3: A Ticket unlinked successfully message appears and the card is gone. The section reads No tickets linked when it was the only one.
There is no confirmation
Unlinking takes effect immediately, with no dialog to confirm it. If you unlink by mistake, link the ticket again. The issue is untouched, so nothing is lost beyond the association itself.