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Reset Your Password

  • Managed deployment
  • Self-hosted

Use password recovery when you sign in with an email address and a password created in Qualytics. If you use an SSO provider, recover your password through that provider instead.

See Configure Email & Password Sign-In for administrator settings and Troubleshooting if you cannot regain access.

Availability

Any user with an email and password account can reset their own password. Email & Password sign-in must be enabled, and the deployment must be able to send reset emails. Administrators cannot choose a password on someone else's behalf.

Steps

  1. Open your deployment's sign-in page and click Reset Password.
  2. Enter the email address you use for password sign-in and click Send Reset Link.
  3. Open the most recent reset email and follow its link to Set New Password.
  4. Enter New Password and Confirm Password, following the requirements shown on the page.
  5. Click Reset Password. A success message appears.
  6. Click Sign In and use your new password.
  • The request confirmation is the same whether or not an account exists for that email address. It does not confirm that an email was delivered.
  • Reset links expire after the period configured by your administrator, 60 minutes by default, and can be used only once.
  • When a new reset link is issued, older reset links stop working. Use the most recent email.
  • Completing a reset clears the account's temporary password lockout and ends its existing password sign-in sessions. Sign in again with the new password.
  • A password reset does not create an account or grant additional permissions. A new user needs an invitation or an enabled SSO provider that permits account creation.