Sort and Filter the Audit History

Filter and sort the AgentQ audit to review the turns of specific users or of voice or typed prompts, or to read the history by time, by conversation, or by user.

To reach the audit, click AgentQ on the left side panel, then select Audit at the bottom of the AgentQ sidebar. The Filter menu and the sort menu sit above the history, next to the start and end dates. To switch between ascending and descending order, click the arrow to the left of the selected sort criterion.

The Filter menu narrows the history by the following conditions. Pick a filter on the left side of the menu, choose its value on the right, and click Apply. The history and the selected-period summary update together. Clear at the top of a filter's options resets that filter. Clear all at the top of the menu resets every filter at once.

The filters combine with the period the audit is set to, so the history shows only the turns that match all of them. See Select Audit Dates.

The sort menu orders the history by one of the following criteria. Select a criterion, then pick its direction on the same row. The history reorders when the menu closes. The selected-period summary reports the same totals whichever order you pick.