Sort the Audit History
Change the order of the AgentQ audit entries to follow a timeline, a conversation, or a user.
Prerequisites
- A Qualytics account with the Admin user role.
- A connected AgentQ provider. The Audit option appears in the AgentQ sidebar only while AgentQ is connected. See Add Integration if one is not connected yet.
Sort Reference
| Option | What it does |
|---|---|
| Invoked | Orders the entries by the time each turn ran. |
| Chat | Groups the entries by conversation, so every turn in a chat stays together. |
| User | Groups the entries by invoking user, so every turn a person ran stays together. |
Each option orders in both directions, so you can read the history from the newest turn or from the oldest.
Steps
Step 1: Click AgentQ in the left sidebar.
Step 2: Select Audit at the bottom of the AgentQ sidebar.
Step 3: Click Sort turns.
Step 4: Pick an order from the list. See Sort Reference above for what each one does.
Step 5: The history reorders immediately. The selected-period summary reports the same totals whichever order you pick.