Filter the Audit History
Narrow the AgentQ audit to the users you want to review. The filter applies to the history and to the selected-period summary at the same time.
Prerequisites
- A Qualytics account with the Admin user role.
- A connected AgentQ provider. The Audit option appears in the AgentQ sidebar only while AgentQ is connected. See Add Integration if one is not connected yet.
Filter Reference
The filter menu offers one filter.
| Filter | Description |
|---|---|
| Invoking users | One or more of the users who ran AgentQ turns. The list offers only users with at least one turn in the selected period. |
The filter combines with the period the audit is set to, so the history shows only the turns that match both. See Select Audit Dates.
Steps
Step 1: Click AgentQ in the left sidebar.
Step 2: Select Audit at the bottom of the AgentQ sidebar.
Step 3: Click the filter control . The menu opens with the title Filter AgentQ audit.
Step 4: Select Invoking users . Use the search box to find a user by name, username, or email.
Step 5: Choose one or more users. The list offers only users with at least one AgentQ turn in the selected period, so changing the dates changes who is available here.
Step 6: Click Apply. The history and the selected-period summary update together, and the filter control shows how many filters are active.
To go back to every user, reopen the menu, clear the selection, and apply again.